Silicon Valley Direct is the result of combining technology, customer service and marketing. Due to our strategic location in a historically innovative area, technological advances come naturally; we strive to perfect our customer service, constantly looking for ways to improve; and as marketing and sales efforts find new paths, Silicon Valley Direct is ready to support them.
We’ve survived economic downturns, thriving on our strong customer relationships. We understand that the dollar needs to stretch a lot further now, and we work to find the most efficient solutions to maximize budget limitations. Every project, no matter the size, deserves the highest level of attention. We care about your projects as much as you do, and we’ll go out of our way to prove it. In fact, we think of ourselves as an extension of your company, providing a seamless integration of fulfillment services that will surpass your expectations.
Unique Solutions for Unique Situations
We apply our experience and innovation to your unique project to arrive at the best possible solution. Our logo speaks volumes about our business. The variation of circles is representative of how we perceive our assortment of client types, as well as their project goals. Each client has unique needs, goals, and limitations, and we meet those challenges with unique solutions, custom-fit to produce the best results possible. Customer care is our top priority, and we place great emphasis on making sure each and every customer is treated like our only customer.
Time Is On Our Side
When you visit our facility, you might expect a buzz of activity — people rushing around, shouting, and worrying about impending deadlines — but we have a very deliberate methodology that removes the hectic atmosphere present in other fulfillment environments. Because we have excellent inventory and prioritization controls, we can easily and efficiently manage any deadline, no matter the volume.
Nine Promises We Intend to Keep
Our goal is to build and maintain long-term partnerships with our clients. In order to accomplish this, we make these promises:
We promise to listen to you. Understanding your goals and expectations is where we start every job. We guarantee that you will not be disappointed.
We promise to find a solution that best fits your needs. Your needs are unique and deserve a unique solution, custom-fit to achieve the best results possible.
We promise to do what we say we’re going to do. If changes need to be made in order to improve the outcome of your project, we’ll make sure to gain your approval on those changes before proceeding.
We promise to do the best job possible. Our quality control procedures and make-it-right attitude prevent costly mistakes and inefficiencies.
We promise to keep you in the loop. Not only will we keep you apprised of the status of your projects, but you’ll have 24/7 access to all information regarding your projects via Remote Control, our online data management system.
We promise to earn your trust. Our success depends entirely on our relationships with our customers.
We promise to be flexible. Because every project is unique, rigidity in fulfillment procedures can lead to flaws in how a project is handled. Each project deserves a unique solution, adapted to meet its specific needs.
We promise to keep learning. Ongoing innovation in both our technologies and our overall approach ensures our fresh perspective.
We promise to be proactive. We anticipate problems before they happen. If we discover something in your order that seems to conflict with the success of your project, we’ll inform you as soon as possible. Then we’ll do our best to rectify the problem by finding the perfect solution.