About Us
Silicon Valley Direct is the result of combining technology, customer service and marketing. Due to our strategic location in a historically innovative area, the San Francisco Bay Area, technological advances come naturally. We strive to perfect our customer service as we constantly look for ways to improve. As our Marketing and Sales department continue to find new paths, Silicon Valley Direct is ready to provide them with the services that their business needs.
We’ve weathered economic downturns by cultivating robust customer relationships. Recognizing the need for fiscal efficiency, we diligently seek optimal solutions to stretch every dollar. Regardless of project size, we devote unwavering attention to each one. Our commitment mirrors yours, and we go above and beyond to demonstrate it. In essence, we consider ourselves an integral part of your company, seamlessly integrating fulfillment services that exceed expectations.”
Innovative Solutions For Your Unique Projects
By implementing innovative solutions to your unique projects, we deliver the best results needed for your business. Tailoring our processes to the different goals and limitations your business has allows us to meet your needs and goals.
The Silicon Valley Direct logo speaks volumes about our business. The variation of circles represents the different methods we utilize for our assortment of clients and their unique project goals.
We place great emphasis on making sure each and every client is treated like our one and only client.
Our Methods
Our advanced inventory controls empower us to prioritize projects effectively. Regardless of volume, we adeptly manage deadlines with efficiency. When you step into our fulfillment center, you won’t encounter the typical frenzy of activity—no frantic rushing, no shouting, no anxiety about impending deadlines. Instead, we follow a deliberate methodology that ensures a calm and focused environment, setting us apart from other fulfillment centers.
We Are Committed To You
Our mission is to establish and nurture enduring, long-term partnerships with our valued clients. To achieve this, we offer a steadfast commitment to excellence…
- We Listen to You: Before embarking on any fulfillment job, we take the time to understand your goals and expectations thoroughly.
- Tailored Solutions: Your unique needs deserve equally unique solutions. We custom-fit our approach to achieve the best possible results for you.
- Transparency: We believe in open communication. If any adjustments are necessary to enhance project outcomes, we’ll discuss them with you. Your approval is our green light.
- Excellence in Execution: Our commitment to quality control and a “make-it-right” attitude ensures that costly mistakes and inefficiencies are kept at bay.
- Stay Informed: Not only do we keep you informed about project status, but our Remote Control system also provides you with 24/7 access to all relevant order information.
- Trustworthy Relationships: Our success hinges on the trust we build with our customers. We value these relationships above all else.
- Flexibility: Recognizing that every project is unique, we remain adaptable. Rigidity in fulfillment procedures can lead to flaws; hence, we tailor solutions to specific needs.
- Continuous Learning: Our commitment to innovation extends beyond technology. We’re always learning, ensuring a fresh perspective in our approach.
- Proactive Problem-Solving: Anticipating issues before they arise is our forte. If we spot anything that might affect your project’s success, we’ll promptly inform you and find the perfect solution.
Fast Order Fulfillment Turnarounds
Whether you have a small eCommerce order or rather a wholesale order of 10 pallets, no order is too small or too large. Orders in by 1 PM PST ship out the same day (except for orders with large quantities of 1+ pallet).
Online System Access
Not only will your business have its own online fulfillment system, but also your online system will be customized to your business, as well as your business’s needs. Most noteworthy, our system makes it easy for you to place orders, check inventory levels, track shipments, and also generate reports. We provide you with real-time updates on order status, shipping information and more.
Accuracy and Quality
We deliver 99% order accuracy and personalized fulfillment services to all of our customers.
Our key goal is to help you grow your business.
Through our services, your business will improve its operating budget and will increase profitability.
What we can do for your business
- Pick and Pack
- Point of Sale and Point of Purchase Fulfillment
- Print Fulfillment
- Direct Mail
- Lead Response
- Digital Printing
- Variable Data Printing
- Kit Assembly
- Trade Show Fulfillment
- 24/7 Online Access
- Online Ordering
- Online Inventory Management
- Order & Print Management
- Inventory Controls
- Low Inventory Automated Emails
- Shipping Confirmation Emails with Tracking Data
- Dedicated Account Manager