What Our Customers Have to Say…
Before I get into the details of this special project, I wanted to pass along some compliments we’ve received about you and your staff! Dave came to pick up a will call order yesterday and said that he was really impressed by the SVD team’s customer service! He was totally blown away by the amazing job you guys are doing over there, so I thought you and the team should know! Keep up the fantastic work!!
Tempe and I also wanted to let you know that we LOVE working with you, Julio! You are so efficient, kind, and just on top of it in every way! We truly appreciate everything you’re doing for us!! Thank you thank you THANK YOU!!
We really really appreciate the quick turn-around on receiving the latest container and processing the back orders. The container is about 7 weeks late due to port backups—apparently shipments from Europe stop in LA/Long Beach before reaching Oakland. So with our customers’ concerns, I was definitely having sleepless nights not having the inventory. Many thanks for the great service. I’ll sleep better tonight!
Working with SVD has been the wonderful day to my old fulfillment center’s cumbersome nights. I really appreciate what you’ve built. Thank you!
Silicon Valley Direct is amazing. There are many people in the fulfillment business, but a very select number of true experts. Our firm has had the pleasure to work with Ana, George, and the team at Silicon Valley Direct on many projects. These projects were far from easy. There were subtle details and sub-groups requiring skill and teamwork to properly assemble, pack and label.
Bringing a challenge to this team will be smart and result in a great outcome. The combination of brains and skill it takes to quickly assess a need, coordinate manpower and process is rare. This team will allow you to grow and serve new needs thanks to Ana, George, their ownership and crew.
I appreciate all you and your team do for us and for juggling all our different projects so smoothly. It’s such a pleasure to have your partnership. Looking forward to another great year. Enjoy your holidays!
We really appreciate everything you do for us. Your attention to our relationship is very meaningful to us! Thank you!
We appreciate the hard work you and the SVD staff put into pulling this order and shipping it out in a timely manner.
I just wanted you to know how much I appreciate you and your team, and all that you’re doing!
Without your services I would not be in business.
Thanks, you and your team are beyond great. Your skill on the Google charts and everything was beyond super. We deeply respect and appreciate your skills and support.
A quick note to say THANKS TO YOUR TEAM for taking amazing care of me and having the most patience!
We felt really good energy from you, your staff and location. There was a calm, easy nature present in your space. We would like to work with you and your team.
Thank you! You’ve been such a great partner to work with thanks for all your timely responses and problem solving. I know THE COMPANY is safe in your hands.
For the past 3 years, Silicon Valley Direct has offered my company impeccable fulfillment services, the staff is 2nd to none, they are eager to learn new processes and procedures that are required by the customer’s vendors. The team is more than capable of handling any issue or concern you may have.
The facility is clean and organized the product flow and inventory process via Shopify allows you to get into the system with one click to access your product’s inventory and units sold if you are DTC Customer Furthermore, the CEO (George) is a man of his word if he makes a promise it shall be met. His prices are the best that I have ever had for Fulfillment Services, there are no hidden charges whatsoever, what you agree on contractually, is what you receive via your monthly invoice.
SVD also has an impressive Printing Service as well for all your printing needs; business card, postcard, flyers, posters and more the print room is state of the art and the pricing is extremely impressive compared to FedEx, UPS, and Office Max.
I recommend Silicon Valley Direct for all of your Fulfillment and Printing Services.
I wanted to let you know I’m leaving to take a new opportunity with a consulting firm. I have been here for 5-1/2 years and it was time for a change. I have truly enjoyed working with SVDirect and you in particular. I’m sure I will need fulfillment services again in my career and there is only one place I would ever call. You are a wonderful group of people and I look forward to the next time I get to work with you.
I really appreciate you always being so flexible with these one-off requests or if I’m late getting a grid to you. You are a joy to work with!
Happy Holidays and thank you for everything that you do for us. We appreciate you so much!!
We’re looking forward to another great year in 2018.
I appreciate the excellent service your company has given us over the years and value our relationship.
It has been a pleasure working with you and I hope you have a nice holiday.
Thank you for another great year. I appreciate the hard work you do for us. I know we are not your only client but it’s nice to feel that we are. All the best to you and your families this holiday season and in the new year.
It was such a pleasure Skyping with you all today. You did a great job and I’m really excited about our partnership.
To the wonderful team who have always supported us, made us look good, and whose word we trusted more than operating procedures to get any project done — we THANK YOU!
Silicon Valley Direct has been an essential and valuable partner for over 7 years now. George’s entire team of warehouse and fulfillment agents is knowledgeable, professional, and kind. They go out of their way to accommodate our complicated product line with individualized and expert attention. The warehouse is spotless and their entire operation is modern and seamless. We wholeheartedly recommend Silicon Valley Direct.
It was great to have the opportunity to meet you and your team today. Your facilities and systems are impressive. And, learning you have long-term employees and customers is a testament you deliver a high quality service.
Overall, I would say that we had a great experience with SV Direct, and we found your team very helpful, easy to work with, and the perfect match for our first year out of the gate. The coding to match up to Shopify was key to our success in streamlining our process.
Here is my honest feedback:
- Dedicated person was very nice to have one person and point of contact was helpful
- Link to Shopify (HUGE for us)
- Flexibility with drop offs, pick ups, and meetings
- Turnaround with shipping for online orders
- Responsiveness to problems after we escalated
- Your availability and interaction with customers (owner of company being so accessible is amazing!)
It has been an amazing ride!
Thank you so much for a great job this week. You and your staff really hustled to get a lot of orders out quickly. Very much appreciated!!
Wow — 3158 shipments this week. Thanks SVD
This seems like a good time to check in and give you some feedback on how things are going with the transition from our old warehouse and the fulfillment and website launch at SVD.
- I’ve received excellent feedback from our field members on the ease of use of the website and shipment of materials.
- I’m very pleased with the turnaround time for requests/changes and work to be performed. I’m also very satisfied with the responsiveness, particularly with Nelly, when I have questions or problems — which is pretty often.
- I received my shipment of completed folders and everything looks perfect, so thanks so much for doing such a wonderful job on that.
- When I received my shipment of materials today, they were consolidated all in one box — and very sensibly, so I’m very pleased with that as well.
I just wanted to send along the feedback, and I hope to continue our productive and excellent working relationship. Thanks again!
I wanted to thank the whole SVD team for all of your hard work. I always enjoyed my visits to SVD — you all made me feel like part of your family, which is hard to find these days. I wish you all continued success and hope we’ll get a chance to speak again in the future. I’ll be sure to recommend SVD any chance I get.
Thank you for working with us. We appreciate the great job you do and look forward to another good year.
Thanks to you both! You’ve been amazing to work with.
We’re fortunate to have such wonderful partners.
It’s been a pleasure working with you — you’ve always been very responsive and orders were always filled promptly and accurately.
Very impressed with your services.
I really appreciate all that you do for us. You are a wonderful company to work with.
Thank you once again for your wonderful support you provide us throughout the year. We could not do our jobs without your loyal assistance and we are very grateful for all the partnership you provide us.
SVD has been a fantastic fulfillment partner. They have been able to successfully meet the varied requirements of both our wholesale and direct customers, consistently ship all of our orders on time, and work with us when we are on tight shipping deadlines. In addition, they have been timely and dependable when tapped for special projects. I would highly recommend SVD as a fulfillment partner, and we look forward to continuing our partnership with them for a long time.
The entire SVD team has been amazing. We transitioned from a much larger warehouse where our smaller company got lost in the shuffle — moving to SVD has been an amazing transition. From their web-based order entry system, to their amazingly helpful customer service, we couldn’t be happier. Yazmin, Ana, Kamal and George have all been so great working with us and customizing features specific to our needs. We look forward to working with SVD for a long, long time.
SVD has been an outstanding fulfillment partner for us. They’re consistently timely and responsive in their services, and blend professionalism with flexibility. Most importantly, the people there are wonderful to work with!
-Adrian J., President
I just wanted to let you know that Yazmin just notified me of a potential error that was not caught on our side during the proofing stage — it was caught by SVD QC. I thought I would let you know how much I appreciate this. It would have been a HUGE mistake had this not been caught and the mailing went out. A huge THANK YOU to Yazmin!
It would not be possible without you and your team at SVD. Thank you!
All is well — thanks so much for checking in with us. Super glad to have found you and your team.
I just wanted to thank you for your time yesterday. I think you have great company, very well organized, flexible and efficient. I also think there is a good fit for us to work with SVD. Definitely a company to recommend, and I will.
I want to pass on how many great comments we continue to get on the new site/system. Muchas gracias to all for making this happen.
We appreciate all the support your group gives us throughout the calendar season. SVD has really transformed my job from a pile of headaches to a smooth running operation.
We’re so fortunate to have you as a business partner. I feel like we’ve been through a challenging year and that the work we have performed together has been so problem free. The partnership has been through another good, good year.
Thank you for your excellent, prompt service as usual!
I just wanted to let you know that Tamyra and I are delighted with your system. Finally, we can see everything in real time, customers get tracking info, and we know everything is going to work. Thanks for getting this order done in such short notice. You and your company are a pleasure to work with.
SVD, we’ve said it 100 times and we’ll say it again — you and your staff provide incredible service in a world where it is becoming harder and harder to find.
We appreciate all the stellar work SVD has done since the establishment of this program — and we know we can count on your services.
I know I don’t need to tell any of you how complex this process turned out to be, over the 10 months we were actively pursuing a solution. Your efforts on this project were truly innovative. So innovative, in fact, that Central Marketing is now actively working to extend this capability to additional mail projects. The foundation you’ve laid here is making that work possible! I’m thrilled that this work has also elevated the stature of Silicon Valley Direct, our excellent direct mail vendor of choice.
Your company provides flexibility, close customer attention, and quality all at a competitive price. Again, thanks for your kind help.
The single best part of my organization.
You are truly the best dream vendor! Thank you very much.
It has been wonderful working with SVD. You guys do a great job and I fully trust the work that you do.
Thank you! You’re a gem in our crown!
I just wanted to thank you for sharing your time with Robert and me on Wednesday afternoon. You appear to have a seamless operation over there. I was particularly reassured by the organization of your inventory.
You do what you do well and take pride in it. Too bad others don’t apply the same principles to their work.
Thanks for responding so quickly. You’re a great partner in providing excellent client service.
Thank YOU for being such a valuable partner and always going the extra mile for us. It’s a pleasure working with you and your team. Thanks again.
WOW, that was quick! Now, that’s what I call service.
You are SO awesome! Now this is how business is supposed to be done! Thanks so much!
By the way, you guys are doing an incredible job over there… the first piece SVD mailed for me had a one-day turnaround! I couldn’t believe it. I’m looking forward to working with you all.
Thank you, George! I appreciate the expediency and customer-service attitude of your company!
I just heard it’s the 10-year anniversary of Silicon Valley Direct. Congratulations on the years of perfect execution for all the conferences we’ve worked together. We’re always thrilled when we have the chance to work with SVD because when your team is in charge we know everything will be perfect.
Thank you very much. You run a class act fulfillment center. It has been a real pleasure working with you, Ana and Yazmin. Thank you for all you have done. Please feel free to have any potential clients give me a call for a wonderful reference.
You have a great staff and solid business setup, and I’m glad you’re one of our vendors! The new site was designed and delivered according to what we had discussed in our first meeting, and I look forward to reviewing it again and delivering the answers to your questions/suggestions. We appreciate you and your team’s quick turn-around to push the “Make the Move” promo mailing project out the door! Thanks again.
Silicon Valley Direct has completely streamlined our North American wholesale distribution. No short shipments, no damages, hundreds of orders have been delivered ahead of schedule, and our customers are happy! The reporting system is comprehensive. We feel the SVD staff really works for us. We thank everyone at SVD for a great year.
-Betsy A., Publishing Manager
I should start off saying that it was hard to select only three attributes as George and Silicon Valley Direct meet each attribute listed. George runs a first-rate operation focused on providing world class service to his clients in the fulfillment and direct mail arena. He’s a natural problem solver who always strives to improve his level of service to his clients. To top it off, he’s a joy to work with.
As you know, our firm has extremely high standards of performance. We must be able to provide fast, accurate shipping to our customers. With past vendors we had trouble finding the right fulfillment company with the necessary technology, experience, and service level to meet our needs. Your team has allowed us to completely automate every aspect of our shipping system, which ensures proper delivery every time. In addition to fast and accurate fulfillment, it is a pleasure to work with a company that truly cares about its customers and their specific needs. Keep up the amazing work and thank you.
As a small business owner, I work long hours to ensure that our customers receive the service and quality they deserve. It is great when I, too, am treated with the same respect and appreciation. My staff and I feel this way about SVD. The staff responds promptly to requests, no matter how small or large, and works with you to ensure that orders are processed quickly and accurately. We store our products with SVD because we can be sure they are safe, remain undamaged, and are shipped with care. We also do trade shows and mailings, and SVD has come through for us in that capacity as well. We can be sure that extra products we need at a conference will get to us in time — even if we choose the overnight option at the last minute. It has been a pleasure working with SVD and I recommend them without reservation.
We found Silicon Valley Direct three years ago while searching for a warehouse to store our retail inventory and ship our orders. Starting out on a new venture can be challenging but Silicon Valley Direct made it very easy to understand their mission in helping us succeed. We have never looked back with our decision to go with Silicon Valley Direct. Their warehouse is impeccably clean and well-organized. The software program is very user-friendly and their team is top notch. We moved to Hawaii a couple years ago and have not had one problem being so far away from our warehouse. Shipments go out on time and any question we may have is answered thoroughly and right away. Silicon Valley Direct is on top of their game and we’re proud to be affiliated with such a great group of people. We highly recommend Silicon Valley Direct.
-Kim and Joe
Thanks for all the work you have done for us this last year. We really appreciate it. The conference items were perfect.
Thanks again for all that your team is doing and has done for us — I really do appreciate what a great service you offer.